Returns

How to make a return

You can return any product purchased on www.fashionoutlet.it within 14 working days from the date of delivery. Here's how:

- Make sure the products are in the same condition as you received them, with all tags attached.
- Log in to your account with your email address and password, click on "Returns" in the "MY PURCHASES" menu, then click on the "Exercise the right to return" button in the table below next to the item you wish to return, to complete the return procedure.
- Within 2 working days you will receive a confirmation email from the TNT courier containing the instructions to follow for the shipment of the goods to be returned.
- Prepare the package using the box in which your purchase was delivered, close it carefully and stick on the security stickers you will find inside the delivery you received.
- You can check the acceptance status of your return directly in your account.
- You can monitor the shipping status of your return directly on the website www.tnt.it using the code provided by TNT in the confirmation email or by contacting TNT Customer Service.
- If your return meets the conditions indicated, after about 10 working days you will receive your refund using the payment method used at the time of purchase or by bank transfer. The time it takes to credit your account will depend on your bank's circuit.
- Important: if the return of the goods means that the total value of the initial order is less than €100, the shipping costs not initially incurred (€8) will be deducted from the refunded amount.

Please also note that:

- We are not currently able to offer product exchanges
- You can only ship your return from the country in which you placed the order